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Q. Does anyone at the property have life support equipment?
Q. Life support equipment fuelled by?

In case you are signing up for a single fuel you must inform your other retailer that a person residing or intending to reside at your premises requires life support equipment.
Note: Once you have completed the signup process, a form will be sent to you that will need to be filled out and returned.

Q. Are you moving?
Move-In Date
Q. Do you have any concession card?
Please enter the Concession or Rebate amount inclusive GST as per your bill

Enter the concession amount exactly as on the bill you are comparing with. In case you are unsure or do not have a bill handy please leave blank

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According to the National Energy Retail Rules and the Victorian Energy Retail Code, equipment that classifies as being life support dependent, are:


  • An oxygen concentrator;
  • An intermittent peritoneal dialysis machine;
  • A kidney dialysis machine;
  • A chronic positive airways pressure respirator(CPAP);
  • Crigler-Najjar syndrome phototherapy equipment;
  • A ventilator for life support;
  • In relation to a particular customer;
  • Any other equipment (whether fuelled by electricity or gas) that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support or otherwise where the customer provides a current medical certificate certifying that a person residing at the customer’s premises has a medical condition which requires continued supply of gas.
Q. Do you have a recent electricity bill in front of you?

Hint: Select "No" for a quick and easy comparison.

Q. Who is your current electricity provider?
Q. Select the billing period on your electricity bill below?
Q. How is your electricity usage metered?

Peak kWh
Solar Tariff
Solar Buy Back kWh
Peak kWh
Controlled Load One kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load Two kWh
Peak kWh
Off-Peak kWh
Shoulder (if applicable) kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load One kWh
Controlled Load Two kWh kWh
Q. What is your usage?

Peak kWh
Controlled Load One kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load Two kWh
Peak kWh
Controlled Load One kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load Two kWh
All Year Peak kWh
All Year Off Peak kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load One kWh
Controlled Load Two kWh kWh
Q. What level best describe your electricity usage?
Peak: It will be shown as ‘Peak’, ‘Anytime’, ‘All time’ or ‘Single rate’ usage (Winter & Summer) on your bill. If the usage is broken up into different steps, blocks or as per season, add these together to get your total usage in peak usage box.
Off Peak: It will be shown as off-peak usage (Winter & Summer) on your bill. If the usage is broken up into different steps, blocks or season, add these together to get your total usage in off peak usage box.
Enter the total Peak usage here; it can also be named as Anytime usage. Sometimes, it may be divided into different levels, in such cases all you need to do is total the entire usage and enter here. Please note, you should enter your usage in this tab if your bill only has peak usage in the usage type, if any other usage type like off-peak or controlled load reflects on your bill then use the appropriate meter type tab. If your bill has controlled load too then you need to select and enter usage in the ‘PEAK & CONTROLLED LOAD’ meter type. For Peak and Off Peak usage along with controlled load 1 & 2 you need to enter the details in the ‘TIME OF USAGE’ meter type tab.
peak
Enter the usage from your bill here If you see Controlled Load charges there, this means you have Dual Rate Meter Type,hence you need to enter your usage consumption of Peak total (in case of different levels of peak usage also show as peak step1, step2 in certain cases) and Controlled Load (Also Know as Dedicated Circuit/Load and Tariff 31 (CL1) & Tariff 33 (CL2) in QLD. You may have controlled load if you use electric hot water or slab heating, usually your retailer charges a different rate for controlled load. If your bill only has peak usage then use the ‘PEAK’ meter type else if it shows Peak and Off Peak then use the ‘TIME OF USAGE’ meter type. If there is controlled load 2 also on the bill then click the check box below and enter the controlled load 2 usage there.
peakandcontrolled
If your bill has Off Peak Usage/Shoulder Usage along with peak or controlled load then enter the total usage in this tab. For peak only use ‘PEAK’ meter type tab and for peak and controlled load use the ‘PEAK & CONTROLLED LOAD” meter type tab. If there is controlled load 2 also on the bill then click the check box below and enter the controlled load 2 usage there. You are charged a different rate during different times of the day under this type of meter.
tou
Q. Do you have a recent gas bill in front of you?

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Q. Who is your current gas provider?
Q. Select the billing period on your gas bill below?
Q. What is your gas usage?
Enter your Peak & Off-Peak Usage (also known as two-rate usage)

Q. What level best describe your gas usage?
Q. Do you hold a concession card?

Enter the concession amount exactly as on the bill you are comparing with. In case you are unsure or do not have a bill handy please leave blank

Please enter the Concession or Rebate amount inclusive GST as per your bill
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Select Gas Distributor

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The rates for your address are dependent on your distribution area and the meter type. The distributors for your location are shown in the “Usage” panel and the Basic Plan Information Documents listed below are for all meter types that may apply to you. The second page of a current electricity bill for that property will show the meter/tariff type.

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Q. Who is your current gas provider?
Q. What level best describe your gas usage?
Q. What level best describe your gas usage?
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Your electricity details

Q. Who is your current electricity provider?
Q. What level best describe your electricity usage?
Q. What level best describe your electricity usage?
Q. Select Electricity Distributor

Electricity Bill detail

Q. Who is your current electricity provider?
Q. Select the billing period on your electricity bill below?
Q. How is your electricity usage metered?
kWh
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Q. How is your electricity usage metered?
kWh
kWh
kWh
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kWh
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Gas Bill detail

Q. Who is your current gas provider?
Q. Select the billing period on your gas bill below?
Q.What is your gas usage?

Enter your Peak & Off-Peak Usage (also known as two-rate usage)

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          For Movers

          • uses electricity & gas usage benchmark data provided by ACIL/ energy industry regulators assuming that all conditions of the energy plan are satisfied
          • assumes an annual billing period for electricity and 3 months for gas
          • is based on a Single Rate tariff Only and for other rate types please provide the details from your current energy bill’ can include the ‘types i.e. Single Rate w/Control Load or TOU etc’
          • will vary based on the meter configuration selected by you

          For Switchers (when usage details are provided)

          • is based on the usage data and your selected meter type for both electricity and gas.
          • your selected billing period
          • will vary based on the meter configuration selected by you

          For Switchers (when usage details are not-provided)

          • uses electricity & gas usage benchmark data provided by ACIL/ energy industry regulators assuming that all conditions of the energy plan are satisfied.
          • assumes an annual billing period for electricity and 3 months for gas is based on a Single Rate tariff Only and for other rate types please provide the details from your current energy bill’ can include the ‘types i.e. Single Rate w/Control Load or TOU etc’
          • will vary based on the meter configuration selected by you
          • The accuracy of this estimate will increase if you add the details from a recent bill.

          All estimates

          • are inclusive of any guaranteed and conditional discounts offered in the plan
          • are inclusive of concessions, rebates and feed in tariffs (if provided by you)
          • are inclusive of GST
          • will vary depending on usage
          • are exclusive of any one off fees and charges


          For more information about rates and fees, check plan details and retailers energy fact sheet (for VIC) or BPID (for NSW, QLD & SA). Additional charges may also apply. You may also be eligible for a state-government concession or rebate on your bill.

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