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Q. Do you or someone intending to reside at your property/premises require life support equipment?
Q. Life support equipment fuelled by?

In case you are signing up for a single fuel you must inform your other retailer that a person residing or intending to reside at your premises requires life support equipment.
Note: Once you have completed the signup process, a form will be sent to you that will need to be filled out and returned.

Q. Are you moving?
Move-In Date
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According to the National Energy Retail Rules and the Victorian Energy Retail Code, equipment that classifies as being life support dependent, are:


  • An oxygen concentrator;
  • An intermittent peritoneal dialysis machine;
  • A kidney dialysis machine;
  • A chronic positive airways pressure respirator(CPAP);
  • Crigler-Najjar syndrome phototherapy equipment;
  • A ventilator for life support;
  • In relation to a particular customer;
  • Any other equipment (whether fuelled by electricity or gas) that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support or otherwise where the customer provides a current medical certificate certifying that a person residing at the customer’s premises has a medical condition which requires continued supply of gas.
Q. Do you have a recent electricity bill in front of you?

Hint: Select "No" for a quick and easy comparison.

Q. Who is your current electricity provider?
Q. Select the billing period on your electricity bill below?
Q. How is your electricity usage metered?

Peak kWh
Solar Tariff
Solar Buy Back kWh
Peak kWh
Controlled Load One kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load Two kWh
Peak kWh
Off-Peak kWh
Shoulder (if applicable) kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load One kWh
Controlled Load Two kWh kWh
Q. What is your usage?

Peak kWh
Controlled Load One kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load Two kWh
Peak kWh
Controlled Load One kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load Two kWh
All Year Peak kWh
All Year Off Peak kWh
Solar Tariff
Solar Buy Back kWh
Controlled Load One kWh
Controlled Load Two kWh kWh
Q. What level best describe your electricity usage?
Peak: It will be shown as ‘Peak’, ‘Anytime’, ‘All time’ or ‘Single rate’ usage (Winter & Summer) on your bill. If the usage is broken up into different steps, blocks or as per season, add these together to get your total usage in peak usage box.
Off Peak: It will be shown as off-peak usage (Winter & Summer) on your bill. If the usage is broken up into different steps, blocks or season, add these together to get your total usage in off peak usage box.
Enter the total Peak usage here; it can also be named as Anytime usage. Sometimes, it may be divided into different levels, in such cases all you need to do is total the entire usage and enter here. Please note, you should enter your usage in this tab if your bill only has peak usage in the usage type, if any other usage type like off-peak or controlled load reflects on your bill then use the appropriate meter type tab. If your bill has controlled load too then you need to select and enter usage in the ‘PEAK & CONTROLLED LOAD’ meter type. For Peak and Off Peak usage along with controlled load 1 & 2 you need to enter the details in the ‘TIME OF USAGE’ meter type tab.
peak
Enter the usage from your bill here If you see Controlled Load charges there, this means you have Dual Rate Meter Type,hence you need to enter your usage consumption of Peak total (in case of different levels of peak usage also show as peak step1, step2 in certain cases) and Controlled Load (Also Know as Dedicated Circuit/Load and Tariff 31 (CL1) & Tariff 33 (CL2) in QLD. You may have controlled load if you use electric hot water or slab heating, usually your retailer charges a different rate for controlled load. If your bill only has peak usage then use the ‘PEAK’ meter type else if it shows Peak and Off Peak then use the ‘TIME OF USAGE’ meter type. If there is controlled load 2 also on the bill then click the check box below and enter the controlled load 2 usage there.
peakandcontrolled
If your bill has Off Peak Usage/Shoulder Usage along with peak or controlled load then enter the total usage in this tab. For peak only use ‘PEAK’ meter type tab and for peak and controlled load use the ‘PEAK & CONTROLLED LOAD” meter type tab. If there is controlled load 2 also on the bill then click the check box below and enter the controlled load 2 usage there. You are charged a different rate during different times of the day under this type of meter.
tou
If your bill has Off Peak Usage/Shoulder Usage along with peak or controlled load then enter the total usage in this tab. For peak only use ‘PEAK’ meter type tab and for peak and controlled load use the ‘PEAK & CONTROLLED LOAD” meter type tab. If there is controlled load 2 also on the bill then click the check box below and enter the controlled load 2 usage there. You are charged a different rate during different times of the day under this type of meter.
tou

A Demand Charge/Tariff (also known as a capacity charge) is a component of electricity billing. The daily charge is set by the highest power demand in a set period of time. A demand charge based on your electricity demand (kilowatt (kW) or kilovolt-amperes (kVA) on the network. Demand basically monitors your usage and looks for your highest energy usage over a 30-minute interval during the demand charge period in any given month.

The peak demand charge is based on the maximum demand your household or small business places on the electricity network during the peak period in a calendar month. The more appliances you have switched on at the same time, the higher your demand will be.

The demand tariff is equal to the sum of the fixed charge, consumption charge, and the peak demand charge.

Sample Bill

demand_bill
More complicated rate structures may include different demand rates during different times For example, a utility might define over a period of 30 days, Capacity Demand Charge for 3 days xxx kW/Day and Capacity Demand Charge for 27 Days xxx kW/Day or for 90 days billing cycle, different demand rate for each 30 days billing cycle
demand-bill

Demand charges vary across different electricity distributors and retailers. Demand charges are also different as per season (High Season - Summer Demand and Winter Demand and Low Season (Non Summer Demand | Non Winter Demand) For your highest demand in a period of time, an average of peak demand over a period of time

Sample Bill 1

demand-bill

Sample Bill 2

demand-bill

Demand charges vary across different electricity distributors and retailers. Demand charges are also different as per season (High Season - Summer Demand and Winter Demand and Low Season (Non Summer Demand | Non Winter Demand) For your highest demand in a period of time, an average of peak demand over a period of time

timeofuse-bill
Q. Do you have a recent gas bill in front of you?

Hint: Select "No" for a quick and easy comparison.

Q. Who is your current gas provider?
Q. Select the billing period on your gas bill below?
Q. What is your gas usage?
Enter your Peak & Off-Peak Usage (also known as two-rate usage)

Q. What level best describe your gas usage?
Q. Do you hold a concession card?

Enter the concession amount exactly as on the bill you are comparing with. In case you are unsure or do not have a bill handy please leave blank

Please enter the Concession or Rebate amount inclusive GST as per your bill
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Select Electricity Distributor

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The rates for your address are dependent on your distribution area and the meter type. The distributors for your location are shown in the “Usage” panel and the Basic Plan Information Documents listed below are for all meter types that may apply to you. The second page of a current electricity bill for that property will show the meter/tariff type.

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Demand pays your bills upfront. You then pay it back in 4 interest-free instalments over time. Never pay a late fee or miss out on a pay on time discount for your bills again! You can choose to sign up to Demand on the next screen after choosing the best deal

Select Distributor

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Q. Who is your current gas provider?
Q. What level best describe your gas usage?
Q. What level best describe your gas usage?
Q. Select Gas Distributor

Your electricity details

Q. Who is your current electricity provider?
Q. What level best describe your electricity usage?
Q. What level best describe your electricity usage?
Q. Select Electricity Distributor

Electricity Bill detail

Q. Who is your current electricity provider?
Q. Select the billing period on your electricity bill below?
Q. Enter your electricity bill amount(Optional)
Q. How is your electricity usage metered?

Enter your usage details

kWh/Units

Solar details

kWh/Units

Demand details

Capacity Charge/High Season Demand (Summer Demand Charge)

kWh/Units
In Days
kWh/Units
kWh/Units
Click here to add more demand usage

Enter your usage details

kWh/Units

Solar details

kWh/Units

Control load details

kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units

Demand details

Capacity Charge/High Season Demand (Summer Demand Charge)

kWh/Units
In Days
kWh/Units
kWh/Units
Click here to add more demand usage

Enter your usage details

kWh/Units
kWh/Units
kWh/Units

Solar details

kWh/Units

Control load details

kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units

Demand details

Capacity Charge/High Season Demand (Summer Demand Charge)

kWh/Units
In Days
kWh/Units
kWh/Units
Click here to add more demand usage
Q. How is your electricity usage metered?
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units
kWh/Units

Gas Bill detail

Q. Who is your current gas provider?
Q. Select the billing period on your gas bill below?
Q. Enter your gas bill amount(Optional)
Q.What is your gas usage?

Enter your Peak & Off-Peak Usage (also known as two-rate usage)

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              For Movers

              • uses electricity & gas usage benchmark data provided by ACIL/ energy industry regulators assuming that all conditions of the energy plan are satisfied
              • assumes an annual billing period for electricity and 3 months for gas
              • is based on a Single Rate tariff Only and for other rate types please provide the details from your current energy bill’ can include the ‘types i.e. Single Rate w/Control Load or TOU etc’
              • will vary based on the meter configuration selected by you

              For Switchers (when usage details are provided)

              • is based on the usage data and your selected meter type for both electricity and gas.
              • your selected billing period
              • will vary based on the meter configuration selected by you

              For Switchers (when usage details are not-provided)

              • uses electricity & gas usage benchmark data provided by ACIL/ energy industry regulators assuming that all conditions of the energy plan are satisfied.
              • assumes an annual billing period for electricity and 3 months for gas is based on a Single Rate tariff Only and for other rate types please provide the details from your current energy bill’ can include the ‘types i.e. Single Rate w/Control Load or TOU etc’
              • will vary based on the meter configuration selected by you
              • The accuracy of this estimate will increase if you add the details from a recent bill.

              All estimates

              • are inclusive of any guaranteed and conditional discounts offered in the plan
              • are inclusive of concessions, rebates and feed in tariffs (if provided by you)
              • are inclusive of GST
              • will vary depending on usage
              • are exclusive of any one off fees and charges


              For more information about rates and fees, check plan details and retailers energy fact sheet (for VIC) or BPID (for NSW, QLD & SA). Additional charges may also apply. You may also be eligible for a state-government concession or rebate on your bill.

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